Support Center

My credit/debit card was charged and I don't have an order number?

Last Updated: May 02, 2013 03:55PM PDT
We only charge your credit card when we actually ship the item. What you are seeing are pending charges/authorizations to verify that funds are available. If we don't receive the order for some reason or if no order has been shipped by us, they typically fall off within 7 business days (times may vary by bank).

Please note that we cannot "remove" these authorizations, that must be done by your bank.

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